Amazon Ops Specialist
We're looking for an Amazon Ops Specialist to run the back-end operations that keep our Amazon business running smoothly. You'll keep accounts healthy, catalogs organized, inventory under control, and data ready - giving the team the foundation to make faster decisions, launch products smoothly, and scale our brands.
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Monthly Salary Range
8,000,000 – 13,000,000 VND/month (Gross)
What You’ll Do
Account Health & Compliance
- • Check account health: Monitor Account Health, performance notifications, refunds, and Voice of the Customer. Catch issues early, open Seller Support cases, and follow them through to resolution.
- • Keep documentation ready. Maintain account verification, product compliance, and Brand Registry documents.
Catalog & Marketplace Operations
- • Keep the catalog clean. Create and optimize listings, upload flat files, fix suppressed or stranded listings, and manage variations across marketplaces.
- • Monitor pricing and reviews. Track pricing, Buy Box status, and customer reviews, and flag unusual changes.
- • Run promotions. Set up and monitor deals and coupons, gradually taking ownership from our Key Account Managers.
Inventory & Business Performance
- • Track inventory: Monitor stock levels, flag restock risks, handle unsellables and removals.
- • Analyze competitors: Monitor competitor listings in our niches: rankings, reviews, pricing, deals.
- • Support A/B testing. Suggest ideas for testing images, titles, and offers, help set up experiments, and track results
Reporting & Process Improvement
- • Deliver the data: Maintain daily, weekly, and monthly reports across sales, revenue, PPC, and account performance, so the team can make informed decisions.
- • Build the SOPs: Create and update SOPs as our processes and markets evolve
Your Growth Path
- • Level 1 · Operator. You master the back end: accounts clean, safe, and organized, with reliable data delivered on schedule.
- • Level 2 · Analyst. You turn data into insight. With our training, you read keywords, product categories, and demand across marketplaces, and you own the SOPs.
- • Level 3 · Advisor. You turn insight into recommendations: where to focus, what to test, what to fix first. You brainstorm directly with Key Account Managers and leadership.
Who We’re Looking For
- • Good English, written and spoken. You will work daily with our European team (IELTS 6.5+ / TOEIC 800+).
- • Detail-oriented and organized, with strong attention to accuracy.
- • Proactive problem solver who follows issues through to resolution.
- • Reliable and accountable—you take ownership and deliver work on time.
- • Comfortable working with data and using Google Sheets / Excel.
- • Honest and transparent in your communication.
- • Amazon Seller Central experience is a plus, but not required—we'll train the right person.
What We Can Offer
- • International environment: work in English with colleagues in Vietnam and Europe.
- • Hands-on training & experience in Amazon back-end operations and eCommerce.
- • Exposure to our own brands and international clients across the US, UK, and EU.
- • Attractive lunch & transport allowance package
- • Pantry with snacks and coffee, always ready
- • Annual company retreats, plus regular team bonding
- • 12 days annual leave, plus public holidays
- • Health, Social and Unemployment insurance
- • Working equipment provided
- • Clear growth path - we promote on performance, not tenure
Working Schedule
- • Probation Schedule: 9:00 AM – 6:00 PM, Monday - Friday (on-site)
- • Official Schedule: 9:00 AM – 6:00 PM, Monday - Saturday (on-site)
- • Probation Period: 2 months
Working Location
Lac Long Quan, Tay Ho, Ha Noi
Hiring Process at TurnKey FBA
1. Phone screening
2. Culture-fit interview (on-site)
3. Technical test + Competency interview (on-site)
4. Offer and onboarding