Amazon Ops Specialist
We're looking for an Amazon Ops Specialist to run the back-end operations that keep our Amazon business running smoothly. You'll keep accounts healthy, catalogs organized, inventory under control, and data ready - giving the team the foundation to make faster decisions, launch products smoothly, and scale our brands.
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Monthly Salary Range
8,000,000 – 13,000,000 VND/month (Gross)
What You’ll Do
Account Health & Compliance (30%)
- • Monitor account health: Track performance notifications, refunds, and Voice of the Customer, and resolve issues through Seller Support.
- • Manage compliance: Maintain account verification, Brand Registry, and product compliance documentation.
Catalog & Marketplace Operations (30%)
- • Manage listings: Create, optimize, and maintain listings, upload flat files, resolve suppressed or stranded listings, and manage variations across marketplaces.
- • Manage pricing & promotions: Monitor pricing and Buy Box performance, resolve pricing issues, and launch coupons and deals.
Inventory & Business Performance (30%)
- • Manage inventory: Monitor stock levels, identify restock risks, and handle unsellable inventory and removals.
- • Monitor market performance: Track competitor activity, identify opportunities, and support A/B testing by setting up experiments and monitoring results.
Reporting & Process Improvement (10%)
- • Prepare operational reports: Maintain daily, weekly, and monthly reports across sales, revenue, PPC, and account performance to support business decisions.
- • Maintain SOPs: Create and update standard operating procedures as processes and marketplaces evolve.
Who We’re Looking For
- • Open to fresh graduates / junior candidates with a strong willingness to learn.
- • Proficiency in English is required (equivalent to IELTS 6.5+ or TOEIC 800+)
- • Experience with Amazon Seller Central, account management, or eCommerce operations is a plus
- • Comfortable working with data and using Google Sheets / Excel.
- • Reliable and accountable, you take ownership and deliver work on time.
- • Honest and transparent in your communication.
What We Can Offer
- • Hands-on training & experience in Amazon operations and eCommerce.
- • Exposure to international clients across the US, UK, and EU.
- • Attractive lunch & transport allowance package
- • Working equipment provided
- • Pantry with snacks and coffee, always ready
- • Annual company retreats, plus regular team bonding
- • 12 days annual leave, plus public holidays
- • Health, Social and Unemployment insurance
Working Schedule
- • Probation Schedule: 9:00 AM – 6:00 PM, Monday - Friday (on-site)
- • Official Schedule: 9:00 AM – 6:00 PM, Monday - Saturday (on-site)
- • Probation Period: 2 months
Working Location
Lac Long Quan, Tay Ho, Ha Noi
Hiring Process at TurnKey FBA
1. Phone screening
2. Culture-fit interview (on-site)
3. Technical test + Competency interview (on-site)
4. Offer and onboarding