Application Form

➤ https://forms.gle/v5bgBE2qiE8oUEb66

You can apply through the “Apply Now” button or by filling out the Application Form.

Monthly Salary Range

8,000,000 - 13,000,000 VND/month (Gross)

What You'll Do

• • Support account health: Help keep accounts healthy and compliant across FBA and FBM, identify issues early, and prepare Plans of Action (POAs) to support appeals and reinstatements

• • Handle compliance & logistics: Ensure listings meet marketplace compliance, manage documentation (VAT, EORI, LUCID, GPSR, FDA, etc.), and coordinate FBM shipping, labeling, and customs compliance

• • Manage pricing and promotions: Set and adjust prices, fix violations, set up coupons and deals, and watch the Buy Box across our own and reseller listings

• • Manage listings: Keep them accurate Expand to new marketplaces

• • Handle buyer support: Respond to buyer inquiries, returns, refunds, and delivery issues with fast and accurate responses to keep metrics healthy

• • Manage Amazon cases: Open, track, and follow up cases: listing errors, inventory issues, account discrepancies

• • Keep inventory healthy: Improve sell-through Fix corrections, reconciliations, and mismatched data

• • Keep data clean: Accurate and consistent across systems

Who We're Looking For

• • Sharp eye for detail, especially inventory, pricing, and compliance data

• • Good written English You'll handle buyer messages, Amazon support, and internal comms (IELTS 65+ / TOEIC 800+)

• • Comfortable in Google Sheets / Excel (lookups, aggregation, filtering, sorting, text processing)

• • Keen to learn Amazon Seller Central, account health, and compliance We'll train the platform. You bring the rigour

• • Data reconciliation skills are a plus

What We Can Offer

• • A real international environment: You work in English with a team here and in Europe

• • Broad exposure: retail and wholesale operations across FBA and FBM, in the UK, US and EU

• • Attractive lunch & transport allowance package

• • Pantry with snacks and coffee, always ready

• • Annual company retreats, plus regular team bonding

• • 12 days annual leave, plus public holidays

• • Full Health, Social and Unemployment insurance

• • Working equipment provided

• • Clear growth path: We promote on performance, not tenure

Working Schedule

• • Probation period: 9:00 AM - 6:00 PM, Monday to Friday (on-site)

• • Official period: 9:00 AM - 6:00 PM, Monday to Saturday (on-site)

• • Probation: 2 months

Working Location

Lac Long Quan, Tay Ho, Ha Noi

Hiring Process at TurnKey FBA

1. Phone Screening
2. Culture-Fit Interview (On-site)
3. Technical Test (On-the-spot Test)
4. Competency Interview (On-site)
5. Offer & Onboarding